At Wednesday Jones, the complete satisfaction of our customers is our top priority. Check out some of our frequently asked questions below to get the information you’re looking for. Contact us with any other thoughts or questions.
These also include details of our terms and conditions.
Gift with purchase
From time to time a brand may offer a gift with purchase and these will be available subject to our published eligibility criterion on a first come, first served basis. Orders cancelled because you didn't qualify for the free gift will result in you being ineligible for a GWP on other purchases.
What is your return policy?
Brooches and necklaces can be returned, unworn with their original, undamaged packaging within 14 days for a full refund. This does not apply to personalised, customised, made to order or pre order pieces.
Unfortunately, for hygiene reasons we cannot accept the return of earrings unless faulty.
To return an item, please email us at email@example.com or use our contact form on the Contact Us page. In order to qualify for a refund you must notify us of your intention to return the product within 48 hours of receipt. To do this, you can email us, DM us on social media or use the contact form. We reserve the right to refuse a refund if this step is not taken.
The return address is:
Wednesday Jones Limited
Waters Reach, Lakeside
Littleborough, OL15 0DD
Please note that the outgoing and return shipping costs are not refundable.
Always obtain proof of postage and we will let you know when it's been received and your refund will be processed.
Any gift with purchase items must also be returned for a refund to be processed and any sale discounts applied at point of sale will be deducted from the refund.
Do you offer gift cards?
We can arrange a discount code and card to be sent to your gift recipient and of course, we are always happy to make up a gift bundle, including a card to be posted directly to the lucky giftee.
What do I do if something is faulty?
Firstly, please accept our profuse apologies. We make every attempt to ensure that all items are properly packaged to ensure they withstand the postal service but in the unfortunate event of damage, contact us within 48 hours and we will remedy the issue.
We will arrange for return of the item with you and discuss whether a repair, refund or replacement is appropriate.
Please do not attempt to repair the item yourself as we will not be able to accept a return then.
How long will it take for my items to arrive?
We endeavour to post all orders within two working days of pre order stock arriving and within five working days for in stock items then it's up to Royal Mail. If your package hasn't arrived within seven working days after receiving your despatch email, please contact us to let us know.
Each item will have a note on the listing to advise whether it's in stock, in transit or on pre-order. We are unable to refund an order due to a shipping delay or customs delays which are out of our control. Our policy is 12 weeks limit before we will consider that an excessive time has elapsed and steps to refund taken.
Similarly if you need an item urgently, give us a shout and we will try and assist. Please do this before you order as if you fail to notify us of a needed receipt deadline and we cannot make that deadline, we will charge a restocking fee of 10% before any refund is issued if you later decide to cancel the order.
Can you special order an item for me from a brand?
Contact us and we will do our best!
Sale and special offer prices
From time to time, we may reduce the price one items either permanently or for a flash sale or special offer. These reduced prices are for the period stated only and we are not obliged to sell at that price in the future if the offer has finished.
What are the payment options?
We accept Paypal, Klarna, Clearpay, most card payments and direct bank transfer (select manual payment at checkout for the latter and follow the instructions)